Return and Exchange

At Pipe King LLC, we strive to ensure customer satisfaction with every purchase. Below are the details of our return policy:

Eligibility for Returns
Timeframe: Returns are accepted within 7 working days of purchase. After this period, we cannot offer refunds or exchanges.

Condition: Items must be unused and in the same condition as received, with original packaging. If packaging is damaged, please provide photos to facilitate a full refund.

Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Address: Please do not send items back to the manufacturer. Instead, mail them to: Pipe King LLC, 306 E. 3rd Street, Los Angeles CA 90013, United States.

Partial Refunds
Partial refunds may be granted in the following situations:

Item Condition: Items not in original condition, damaged, or missing parts due to customer error.

Return Timing: Items returned more than 7 days after delivery.

Proof of Damage: Items damaged without evident proof provided.

Refund Process
Notification: Once your return is received and inspected, we will notify you via email that we have received your item and inform you of the approval or rejection of your refund.

Refund Processing: If approved, your refund will be processed, and a credit will be applied to your original payment method within a specified timeframe.

Late or Missing Refunds
If you have not received your refund, please:

Check your bank account again.

Contact your credit card company, as it may take some time for the refund to post.

Contact your bank, as there can be processing delays.

If issues persist, contact us at [email protected].

Sale Items
Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.

Exchanges
We replace items if they are defective, damaged, or missing. To initiate an exchange, email us at [email protected] and send your item to: Pipe King LLC, 306 E. 3rd Street, Los Angeles CA 90013, United States.

Shipping
Return Shipping Costs: You are responsible for paying return shipping costs, which are non-refundable. If a refund is issued, return shipping costs may be deducted.

Shipping Recommendations: For items over $75, consider using trackable shipping or purchasing insurance, as we cannot guarantee receipt of returned items.

Delivery Time for Exchanges
The time it takes for exchanged products to reach you may vary depending on your location.

Disclaimer:

These products are not intended for use or sale to individuals under the age of 21. Use only as directed on the product label. Do not use if you are pregnant or nursing. Consult a physician before use, especially if you have a medical condition or are taking prescription medications. Always seek medical advice before using any of these products. All trademarks and copyrights belong to their respective owners and neither endorse nor are affiliated with these products. These statements have not been evaluated by the FDA. These products are not designed to diagnose, treat, cure, or prevent any disease. By using this site, you agree to comply with the Privacy Policy and all Terms & Conditions outlined here.