PIPE420 — WARRANTY, RETURNS & EXCHANGES POLICY

1. Customer Support & Ticketing System (Required for All Requests)

Pipe420 operates a centralized customer support system that issues a unique support ticket number for every inquiry submitted through our website chat, contact form, or support portal. All warranty, return, refund, exchange, damage, shipping, and order-related requests must be submitted through this system and must include a valid order number. A support ticket constitutes formal notice to Pipe420 that an issue exists.

Customers are responsible for retaining their ticket number and for responding to follow-up requests for documentation (including photos, videos, packaging images, and shipping labels). Failure to provide required information may delay or prevent resolution.

Contact made outside of the ticket system (including direct emails, phone calls, social media messages, or chargebacks) does not constitute a valid service request unless a ticket is created and acknowledged by our system. Standard tickets are processed in the order received and may take up to 3 business days for an initial response and up to 30 business days for investigation and resolution depending on the issue.

2. Refund Policy

Our refund policy offers hassle-free returns for 30 days. If 30 days have gone by since your item was delivered, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be new, unused, and in the same condition that you received it. It must also be in the original packaging, including all accessories, inserts, and components.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

• Gift cards
• Downloadable software products
• Some health and personal care items
• Used items
• Final sale or clearance items
• Consumables once opened
• Any item that has been filled, heated, burned, or shows residue or odor

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

3. Partial Refunds (If Applicable)

There are certain situations where only partial refunds are granted:

• Products with obvious signs of use
• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

4. Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

5. Refund Processing

Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or payment provider.

6. Exchanges

We only replace items if they are defective or damaged upon delivery or if we shipped the incorrect item. All exchange requests must be submitted through the ticket system and are subject to inventory availability.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the returned item is received. If the item was not marked as a gift, the refund will be issued to the original purchaser.

8. Damaged Item Policy (3-Business-Day Rule)

This evidence is required to verify the condition of the product. All shipments may be insured and protected against damage, but failure to submit evidence within the required timeframe may result in denial of the claim.

9. Damaged Item Return & Resolution

If your item is confirmed to be damaged:

• We will provide a prepaid return shipping label
• You must return the damaged item
• We will inspect it

No replacement, refund, or store credit will be issued until the item has been returned and inspected. After inspection, we will offer one of the following, depending on availability and customer preference: a Replacement, a Refund, or Store credit.

10. Delivery Confirmation & Package Responsibility

Orders marked "Delivered" by the carrier are considered successfully delivered. Pipe420 is not responsible for:

• Packages stolen after delivery
• Packages left at mailrooms, lobbies, or doorsteps
• Packages delivered to the address provided at checkout

Unless Saved By Package Protection (or similar shipping insurance) was purchased, lost or stolen packages after delivery are not eligible for replacement or refund.

11. Incorrect or Incomplete Address Liability

Customers are responsible for providing accurate, complete, and deliverable shipping information at checkout. Pipe420 uses automated address verification (AOV) systems and carrier validation to detect obvious errors; however, the customer remains fully responsible for the address they submit. If an order is shipped to the customer-provided address and is lost, delayed, returned, or delivered incorrectly due to an address error, Pipe420 is not liable for replacement or refund.

12. Refused, Undeliverable & Returned-to-Sender Shipments

If a shipment is refused by the recipient, marked undeliverable, returned to sender, or not picked up, the order will be subject to original outbound shipping cost, return shipping fees, and carrier handling charges. These amounts will be deducted from any refund issued.

13. Restocking & Handling Fees

Returned items may be subject to a restocking and handling fee if the packaging is opened, items are not in resale condition, or accessories/inserts are missing.

14. Abuse, Fraud & Excessive Claims

Pipe420 reserves the right to deny refunds, replacements, or returns, require signature confirmation, disable shipping insurance eligibility, or restrict and terminate customer accounts for individuals who submit fraudulent evidence, file excessive claims, abuse chargebacks, or violate these policies.

15. Retailer Status & Manufacturing Responsibility

Pipe420 is a retail distributor and direct-to-consumer marketplace. We do not manufacture the products sold on our website. We do not provide, guarantee, or administer product warranties. Any defect, malfunction, design flaw, safety issue, material failure, or quality issue—including defects present at the time of production—is the responsibility of the original brand or manufacturer, not Pipe420. Pipe420 does not accept liability for manufacturing defects, design flaws, material failures, factory quality-control issues, or brand-level performance issues.

16. Manufacturer Warranty Assistance

Pipe420 provides a Warranty Assistance Form and centralized ticketing system to collect documentation (including photos, videos, serial numbers, and order details) and route warranty claims to the appropriate manufacturer or brand. Submitting a warranty request through this system does not mean Pipe420 is providing or guaranteeing warranty coverage. Pipe420's role is limited to facilitating communication between the customer and the manufacturer. Warranty requests submitted outside of the ticketing system do not constitute a valid claim.

17. Dispute Resolution & Chargebacks

By placing an order with Pipe420, you agree to contact our ticketed support system regarding any order, product, shipping, or billing issue and to allow up to 30 business days for investigation and resolution before initiating any chargeback or payment dispute.

18. Improper Disputes

Initiating a chargeback or payment dispute for a product that is covered by a manufacturer warranty or is eligible for return—without first submitting a support ticket and allowing us a reasonable opportunity to resolve the issue—constitutes an improper dispute and a violation of these policies.

19. Chargeback Consequences

We are committed to resolving customer concerns promptly and fairly through our support system without the need for chargebacks.